Reservations are preferred, though not always necessary, Appointments for multiple spa services and/or bridal parties require a credit card to hold the reservation. We do recommend that you always schedule your next experience prior to leaving in order to guarantee the availability of your desired service(s) and times.
Please arrive 15 minutes early. This allow time to change into a robe if necessary, Complete paper work, enjoy Aveda tea or wine and relax. Late arrivals will still finish on the scheduled time, while the normal treatment fee remains the same.
Please do not bring valuables to salon or spa, some treatments require removal of jewelry. We are not responsible for lost or stolen valuables. When coloring or perming hair please wear appropriate clothing as we are not responsible for damage items.
Gift cards must be present at time of service and cannot be traced if lost. Gift cards are transferable but are nonrefundable.
Here at Rain, we understand our guests have busy lives, so our cancellation policy gives you flexibility when canceling appointments. We ask you to notify us 24 hours in advance to change or cancel appointments, 72 hours for parties of 3 or more. This gives our technicians a chance to rebook the appointment. Guests that do not show up for scheduled appointments with no advanced notice will result in the next appointment requiring a credit card to reserve their appointment and will be charge 50% of the “no showed” appointment. Thank you for understanding.
We accept Discover, Visa, Master Card, American Express, and cash.
For all of our guests comfort, cellular phones need to be turned off in the salon and spa area.
Parents please note that making your child and pet care arrangements prior to your appointment ensures that you and our other guests will enjoy your time with us the fullest.
Optional. Always appreciated… but never expected.
For the convenience of groups of four (4) or more an 18% gratuity will automatically be added for all services. There will be a 50% up front deposit to hold the appointments. If for some reason the group cancels before our 3 day policy the deposit will be forfeited. Thank you for your understanding.
*Prices are subject to change without notice.